Terms of Service

1. Using Natally

By using Natally, you agree to these terms. You must be at least 18 and legally able to enter a purchase agreement to buy access. Do not use another person’s account or submit their personal information without permission. Keep your sign-in credentials secure, and provide accurate information where needed to deliver your purchase.

2. Readings and AI limitations

Natally generates astrological interpretations and conversational responses using AI. Responses can be inaccurate, incomplete or inconsistent. They are not medical, mental-health, legal, financial or other professional advice, and do not predict or guarantee events. Use your own judgment and consult a qualified professional for consequential decisions. Natally is not an emergency service.

3. What a purchase includes

The offer shown before payment identifies the product, price, currency, included files, conversational allowance and access period. The Souvenir reading includes the reading downloads listed in that offer; the Exploration credits include ten completed conversational turns. Both products provide the same interactive Natally experience; the Souvenir reading additionally includes an encyclopedia-style PDF with a chapter for each planet in your chart, a personal reading and your own interactive astrology encyclopedia—a personal web app preserving your chart, reading, and exploration with Natally, frozen in time and hosted for at least one year. Each purchase provides a one-time, finite allowance; further conversations require another available allowance or credit purchase. When the offer includes a hosted session, verified fulfillment grants at least one year of access. Hosted sessions are opt-in private storage of your chart, completed questions and responses, and uploaded voice recordings, saved only after you choose to enable saving. Enable saving before your exploration to retain its responses.

A completed conversational turn uses the applicable allowance. Further conversations require another available allowance or credit purchase. Downloaded files remain available in your own storage after online access expires; keep your own copies. Account access or a receipt does not recover files stored only on a lost or cleared device. If the offer and checkout disagree, contact us before paying.

4. Prices, payment and renewal

The final checkout or wallet confirmation identifies the amount, currency, applicable taxes and any disclosed charges. Purchase prices may change for future purchases. A purchase labelled “one-time” is charged once and never renews automatically. These terms do not enroll you in a subscription; any future subscription must separately disclose its price, billing interval and cancellation terms before you agree.

Available methods may include RevenueCat card checkout, Bitcoin Lightning or a specifically identified cryptocurrency payment. Availability varies. Check the asset, network, amount and recipient before authorizing a wallet payment; network fees and exchange-rate movements may apply. Do not send funds through an unsupported network.

5. ROCHE and other prepaid allowances

Where offered, ROCHE is prepaid service credit for the uses and participating services stated in the offer. It is not a bank deposit, investment or promise of profit. Buying credit does not promise acceptance by every Roche Media Services product. Any expiration, transfer or redemption conditions must be disclosed in the applicable offer; statutory refund rights remain unaffected. Do not assume a credit balance is interchangeable with cryptocurrency in a wallet.

6. Delivery and restoring access

Purchased access is linked to the account used at checkout and is activated after payment verification. Use the same account and the in-app check or restore options where available. Some consumable allowances cannot be restored after use. If payment is pending or access is missing, retain the receipt and contact support rather than paying again. Network or provider outages can delay verification.

7. Refunds and purchase problems

For duplicate charges, failed delivery, an incorrect product or another purchase problem, email us with the account email, order or receipt identifier, purchase date and a description. Do not send card numbers, passwords, private keys or wallet recovery phrases. We will investigate and provide the remedy required by applicable law, including a refund where required. If a purchase was made through an app store, its refund process may also apply.

A blockchain payment cannot normally be reversed at the network level; contact us to discuss any applicable refund instead of sending a second transaction. Nothing here removes mandatory consumer rights or makes a blanket “no refunds” rule. Digital-content withdrawal or cancellation rights depend on your jurisdiction and any valid consent obtained at checkout.

8. Your content and software rights

You retain your rights in information you provide. You permit us and the service providers described in the Privacy Policy to process it as necessary to provide the requested service. You may keep and use your downloaded readings, subject to applicable law and third-party rights; AI output may not be unique or eligible for copyright protection.

Natally’s software is made available under its published AGPL-3.0 licence, with third-party notices. These service terms do not restrict rights granted by those licences. Branding and other assets may have separate rights.

9. Acceptable use and service changes

Do not attempt unauthorized access, bypass payment or usage controls, disrupt the service, or use it unlawfully. We may restrict access where reasonably necessary to address abuse, fraud, security risks or legal requirements. Where appropriate, we will explain the restriction and provide a way to raise a mistake with support. Service features can change, but changes do not remove remedies owed for purchases already made.

10. Responsibility and your legal rights

We take reasonable care in providing the service, but cannot guarantee uninterrupted access or error-free AI output. To the extent permitted by applicable law, we are not responsible for losses caused by reliance on an astrological interpretation or circumstances outside our reasonable control. Nothing excludes liability that cannot lawfully be excluded, or limits mandatory consumer protections available where you live.

11. Updates

We will publish revisions on this page with an updated date and provide additional notice when required. The terms and offer applicable when you purchase govern that purchase; material new charges or uses requiring consent need your agreement.

12. Contact and disputes

For support, refunds or concerns about these terms, contact Robin L. M. Cheung, trading as Roche Media Services, at support@rochemediaservices.com. Please contact us so we can try to resolve the issue. This does not prevent you from contacting a regulator or using any court or dispute process available under applicable law.